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Satisfaction Guaranteed

To ensure you are happy with the offering price, you must see and accept it before payment is made. If you decide not to sell your gold and platinum, we will return it free of charge.

Why Zales Gold Exchange

Gold Pour

Zales Gold Exchange is backed by our almost 90 years in the industry and over 600 stores nationwide. Since Zales - The Diamond Store - has been part of our customers’ most important moments since 1924, it seems only natural to offer this service. Now you can sell your used, unwanted gold and platinum jewelry through a secure program from a company you know and have trusted for years.

There are plenty of places that can offer to buy your gold and platinum; however, we are jewelers first and foremost, and we have the expertise, experience and resources to ensure your peace of mind. You can trust that:

  • We will pay the most competitive rate for your items or we will return them to you free of charge.
  • We will tell you in advance exactly what our offer will be. Our rates are updated daily and are based on the afternoon London Fix, which occurs at 10:00 AM Eastern Time.
  • Once you accept our offer, your check is mailed to you within two (2) business days.
  • For your safety and security, every package we receive is videotaped while it is being opened. We post this video to your own personal account on ZalesGoldExchange.com so you can log in and view your very own valuables being unpacked and weighed. We will keep you informed as your transaction is being handled with complete transparency every step of the way.
  • If, for any reason, you are not happy with the offer you have received or any other aspect of our service, simply return the un-cashed check to us and we will return your items, free of charge.*

*Within thirty (30) days of check issuance. See Terms and Conditions for complete details.